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DBS Privacy Policy

Diversified Benefit Services, Inc. (DBS) is committed to protecting our customers’ personal information. We respect your privacy and want you to understand the ways in which we collect and use information provided online. In the course of providing benefit plan administration, DBS needs to collect and maintain certain personal information about you, your family and legal dependents. This Privacy Policy answers some questions about what personal information we collect, what we do with it, and how we protect it.



What types of personal information does DBS collect?

The following may be collected depending on the services that your employer selects from DBS

  • Information provided by you, such as your name, address, social security number, date of birth, e-mail address, phone number and employment information.
  • Banking information to enable us to provide you with claim reimbursement.
  • Documentation on medical/dental/vision expenses incurred by you or your qualified dependents.



What types of personal information about me does DBS disclose?

DBS will not disclose the above listed information to any persons or organization other than to your Employer, to DBS employees who support the benefit program(s) that your Employer sponsors and that DBS administers, and, if you are issued a debit card under any such benefit program, the bank that issues that card, the card processor, if any, that processes your card transactions, and the various financial intermediaries, if any, that mediate the cash transfers that fund your card transactions.

DBS does not sell, trade, or share your personal information with any persons or organizations other than those stated above. In addition, third parties other than your Employer cannot collect personal information about your online activities over time when you use our website and online services.



How does DBS protect the confidentiality and security of my personal information?

DBS has physical, electronic, and procedural safeguards that comply with federal standards to guard your personal information. Your information is protected by placing it on a secure area of the website. The servers have been enabled with SSL technology to prevent unauthorized parties from viewing your personal information that you provide or access during a secure session.

DBS maintains records of your account for up to seven years. Following that time period they are destroyed.



How We Collect, Use, And Protect Social Security Numbers.

DBS may collect Social Security numbers (SSNs) in the course of our business. We strive to protect the confidentiality and security of SSNs in our possession, custody or control by maintaining reasonable administrative, technical and physical safeguards to protect against the loss, misuse or unlawful disclosure of SSNs. We do not share SSNs for marketing purposes.



Children’s Privacy.

DBS does not seek or knowingly collect personal information from children under the age of 13, and we request that children do not provide information through this website or our online services.



What should I know about “cookies”?

“Cookies” are elements of data that a website can send to your browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it). Cookies can note that your browser was used to visit certain sites, pages, or advertisements on a certain date. DBS uses cookies to enhance navigation and functionality of our website, to securely verify your identity, and to personalize aspects of your experience on our website. Cookies are also used to let us know how visitors are using the website, so that the website can be improved. You do have control over cookies. Most browsers can be set to notify you when a cookie is being placed on your computer. You can also set most browsers to refuse to accept cookies, although this may affect your Internet experience. You can also erase cookies that are already on your computer. For more information on working with cookies, you should consult the User Manual, FAQ, or Help function of your specific browser and operating system software.

We and our service providers may also use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of our online services. While, as described above, you may have the opportunity to control the use of cookies through your web browser, we do not currently respond to web browser “Do Not Track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Online Privacy Policy. For more information about Do Not Track, please visit



How To Contact Us And Access And Correct Your Information

If you have a question or would like to access and correct personal information you have submitted to us through the online services, please log into your account for the particular online service or send a letter to the address below with your question or requesting to see your information. We will be happy to make corrections whenever possible but may not be able to provide information relating to investigations, claims, litigation and other matters.

Please address requests to:
Diversified Benefit Services, Inc.
Attn: Privacy Policy
P.O. Box 260
Hartland, WI 53029



Links To Other Sites

For your convenience we may provide links to other web sites and web pages that we do not control. We cannot be responsible for the privacy practices of any web sites or pages not under our control and we do not endorse any of those web sites or pages, the services or products described or offered on such web sites or pages, or any of the content contained on those web sites or pages. Before providing any personal information to such web sites, please be sure to carefully review the web site’s privacy policy.

We are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Google, Apple, Microsoft and Facebook or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose through or in connection with the apps or any social media pages.



Changes To This Privacy Policy

We may change this Privacy Policy at any time and from time to time. Any amendments or modifications to this Privacy Policy will become effective immediately upon posting. Your continued use of any of our online services following the posting of a revised version of this Privacy Policy will constitute your acceptance of the revised Policy. If you do not agree with the revised Privacy Policy, do not use any of our online services.

Last Updated: May 2018