Real stories by real clients.
DBS has been incredibly wonderful to work with. Any questions or concerns I have had were always addressed promptly. Our district works with a great group of people at DBS who are extremely helpful, friendly and knowledgeable.
Rebecca Dobbe, Director of Business Services
Luxemburg-Casco School District
Diversified Benefit Services has been my vendor of choice for over 20 years for FSA, HRA and COBRA administration. They are a “boutique” third party administrator providing outstanding agency support and customer service. DBS is constantly investing in the latest technology. In addition, they keep their agents and clients well informed regarding current legislation. I have also found their administration fees to be very competitive in comparison to other TPA’s. I would highly recommend DBS to any agency looking for a first class third party administrator to partner with.
I have worked with DBS for many years. They are my go to carrier for FSA, HRA and COBRA admin. What I like most about DBS is the ease to do business together. They are not only very responsive to my requests but they are great with my customers. In the insurance world you tend to do business with those that you trust and I would recommend DBS to any of my clients or prospects. It’s a pleasure to do to business with them.
Milwaukee Insurance Agent
When I call for a quote request I get an ultra-quick response.
Tim Bever – Vice President – Employee Benefits
Johnson Insurance Services
DBS simply does the best when it comes to servicing the Broker, I don’t have to push a bunch of buttons when I call, I talk to the Receptionist she gets me over to Patty and if I need a report like an HRA utilization report she gets it over to me right away. With your competition I would still be on the phone pushing buttons and I would be lucky to get the requested report in a week.
Tom Jambois – Vice President – Employee Benefits
Robertson Ryan & Associates
On a 1-10 scale for my customer satisfaction level with DBS, it would have to be the highest grade. My Claims Specialist is awesome. She’s friendly, quick to respond and very nice to work with. My Account Executive is very good. His job is to keep us out of trouble. My Sales & Enrollment Coordinator keeps me on task with my responsibilities related to timelines. It’s great that DBS works well with our other vendors….that helps us too!
Marie Lenda, Benefits Coordinator
City of Oak Creek
DBS has been great to work with. They keep us up to date on legislative and technical matters and they are always very responsive to any requests for information or assistance. The level of service is outstanding from our Account Representative to our Claims Specialist and all areas in the organization.
Kimber Simos, Human Resource Director
I have worked with DBS for 9 years and continue to do so because they continue to provide best in class service to our agency and our customers. What I appreciate most about working with DBS is their responsiveness to questions, technical expertise, flexibility, and overall support. They go the extra mile by coming onsite to aid clients in completing paperwork, assist with open enrollment communications and make my job easier. I highly recommend partnering with DBS.
Dawn Siefert, Benefits Analyst
Arthur J. Gallagher & Co.
Diversified Benefit Services has always been my “go to” Third Party Administrator for Flexible Spending Accounts and Health Reimbursement arrangements because of the exceptional customer experience presented all the way from the sales experience to the customer support after the sale.
I was very happy when DBS offered COBRA administration last year. Before that, if someone needed COBRA along with their FSA and or HRA, I would begrudgingly take them to another TPA in order to keep all with the same administrator. Now I can recommend DBS for administration for all their needs.
Dave Williams, Employee Benefits Consultant
Associated Financial Group, LLC
Each of our staff has a genuine appreciation for our relationship with DBS and the team of professionals that work there. We have a real sense of confidence that our mutual clients receive a superior service experience when they interact directly with DBS. A “real person” answers the phone when we call and our service needs are resolved quickly and efficiently, every time. They demonstrate a high degree of expertise in the products they represent and are a real asset to us when we make joint presentations to employer and employee groups alike.
Craig Vaughn – Vice President of Employee Benefits
After doing extensive due diligence in the marketplace, I am happy to say that we have enjoyed a long relationship with Diversified Benefit Services. Not only have we found them to be competitively priced, but more importantly, they are current on practices, law, and upcoming trends. The ease of working with them and the quality and competence of their personnel have made our experience more than enjoyable. A lot of companies offer promises. It is nice to work with one that not only offers promises but then exceeds in their delivery. The question should not be “Should you work with DBS.” The question should be “How fast can you make the change?”
Brent Birkhoff, SPHR,SHRM-SCP, Chief Operating Officer
DBS has provided us with great customer service and helped us with all of our questions!
Liz Otto, Administrative Assistant, County Clerk
Green Lake County
In the often confusing benefits arena, we’re glad to have partnered with DBS as our benefits TPA. From employee educational meetings and rollout, to plan design and claim processing, DBS has been a great partner helping us simplify our employee benefits management. Our employees take comfort knowing there is always help available to them to get their claims processed correctly and timely. Without exception our assigned DBS support group has been great… personable, timely, knowledgeable.
Employee benefits is such a key component to hiring and retaining quality personnel… using a TPA like DBS makes sense if your company emphasizes the value of its benefit plans but cannot employ a full time benefits specialist. Things change too fast in this segment… simply staying compliant and avoiding liabilities for your company and employees completely justifies their services.
Duane LeBlanc, General Manager
Dave Droegkamp Heating, Air Conditioning & Sheet Metal Inc.
I am an independent employee benefits broker at a large agency and am very selective about the partners I chose to serve my clients. I have worked with Diversified Benefit Services (DBS) for the past 16 years and they have done an exemplary job of exceeding my client’s expectations. They are true experts in the administration and servicing of HRAs, FSAs, and HSA’s which allow my clients to save premium dollars while keeping their employees whole. My DBS representative is Roger Maio and he certainly doesn’t disappear after the sale. He is present, thought-out the client education process, and is an ongoing valuable partner to assist with compliance, plan design, and problem resolution. I highly recommend Diversified Benefit Services.
Anonymous Milwaukee Area Agent
Since becoming a customer of Diversified Benefits in May 2016, we have been extremely pleased with the administration of our COBRA requirements. The training received within the first month was complete and concise so that my first QB was stress-free (length about 5 minutes). We like the fact that we have a dedicated service representative and that she answers our questions in a prompt and thorough fashion. Through Diversified Benefits’ education and administration, we feel confident that our COBRA administration requirements are being met.
Rosemary McCullough, Human Resource & Benefits Administrator
The team at DBS provides us with platinum service at all levels. Some examples of that include providing timely response to inquiries, detailed accuracy in record keeping and account balances, a user-friendly website for report claims, a willingness to take the time to explain and insure understanding by participants and most of all, recognizing that what they do is providing a financial benefit to our employees and wanting to help them maximize it. We view DBS as an extension of Trade Press as we need their service to reflect how we feel about our employees. DBS continues to deliver and more.
Jeff Schenk & Linda Vahl
Trade Press Media Group, Inc.
DBS has been a trusted source of expertise for me on Section 125 Cafeteria plans, HSAs, and related topics for 5 years. Every member of the DBS team I’ve interacted with has consistently impressed me with their knowledge level, responsiveness and professionalism.
Emily Hepburn – Vice President, Manager of Human Resources
Waukesha State Bank
DBS is easily accessible for answers to questions.
Jon Cyganiak – Vice President
Cyganiak Planning, Inc.
Goff’s Collision Repair Centers have been using DBS for the better part of 10 years. Our experience with DBS has been so great that we discontinued our insurance companies “free” third party administration services to return to the great service and reliability that we have found with DBS. Our rep. Roger Maio has been a great business resource for us over the years as we have grown and needed expert advice and guidance on benefit administration. We can’t say enough great things about DBS.
Angela Goff Chmura – Owner
Goff’s Collision Repair Centers
Over the last 6 years, we have been placing business with DBS and are confident our clients will receive the exceptional care and service they deserve. We consistently find the DBS staff to be knowledgeable, reliable and professional and we don’t hesitate to recommend them to our clients.
Lisa Graff, Agent
Richards Benefits & Financial Services, LLC
When we decided to look into enhancing our employee benefit package, Diversified Benefit Services came highly recommended as a third party administrator that is successfully meeting the needs of their clients. I was immediately impressed by the knowledge of my account executive, Roger Maio, and his ability to communicate with me and my staff in an extremely understandable manner. I am very appreciative of the high level of customer service that I receive from Diversified Benefit Services and their ability to make the third party administrator transition very smooth and painless. I highly recommend the team at Diversified Benefit Services.
Brook Mayborne, MBA, SPHR – Director of Human Resources
Divine Savior Holy Angels High School
As an employee benefit advisor, I consistently recommend Diversified Benefit Services to my clients for the administration of their HRA or Flex programs. DBS provides excellent customer service to my clients.
Milwaukee Insurance Agent
You get what you pay for…. Quality
Milwaukee Insurance Agent
DBS is reliable and dependable.
Jean Butenhof, Director, Client Services
BeneCo of Wisconsin, Inc.