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Careers

Diversified Benefit Services, Inc. (DBS) is an industry leading third party administrator of FSAs, HRAs, HSAs and COBRA. We have provided excellence in benefit plan solutions for almost 30 years. At DBS we believe that good people are the key to our success and we understand the importance of finding qualified, motivated and positive professionals. We look for team-oriented individuals seeking opportunity in a challenging and rewarding work environment.
DBS is privately owned and is located west of Milwaukee in Hartland, Wisconsin. We offer a quality work environment and a competitive salary and benefits package.

How to Apply

To apply for a position at Diversified Benefit Services, Inc.,
please e-mail your resume and salary requirements to:
chietpas@dbsbenefits.com

Current Openings



Claims Specialist (full-time)

Claims Specialists are the primary point of contact for an assigned group of clients. This is a fast paced position that requires attention to detail, computer proficiency and professional client communication skills. Essential job functions include but are not limited to:

  • Responsible for the daily administration of Flexible Benefit Plans (125-FSA), Health Reimbursement Arrangements (105-HRA) and Transportation Reimbursement Plans (132-TRP).
  • Ability to work with various PC applications and learn software programs quickly.
  • Provide a high level of customer service to all clients and participants including timely, knowledgeable and professional response to all inquiries via phone, mail and e-mail.
  • Responsible for the set-up of new plans, plan renewals and plan changes.
  • Responsible for maintaining current and accurate client information.
  • Timely and accurate processing of claims and issuance of participant reimbursements.
  • Generate accurate and timely client reports.
  • Stay current on plan updates, regulatory changes and internal process changes.
  • Work directly with all departments within the company to ensure client requests are met and a high level of service is consistently provided.

Position Requirements:

  1. Proven ability to provide a high level of customer service.
  2. Possess excellent organizational, detail orientation, follow through, analytical and problem solving skills.
  3. Proficient in the use of computers and possess the ability to quickly learn new software programs.
  4. Possess basic math/accounting competencies required within position.
  5. Self starter with the ability to work in a fast paced environment with minimal supervision.
  6. Team player that works effectively and efficiently with varied levels of personnel and a diverse client base
  7. Previous experience in a claims processing, payroll or insurance environment is required.

Full time benefits include health, 401k (with employer match), paid vacation, paid sick time, paid holidays, alternating Friday afternoons off in the summer months and FSA with employer funding. Full time team members work Monday through Friday 8:30 – 5:00.

 


Compliance Specialist

The Compliance Specialist serves as a DBS expert regarding compliance issues as they relate to Section 125, 105, 223 and COBRA administration.  This is a knowledge intensive position that requires plan and industry knowledge, extensive research, training of internal teams and educating external clients and agents.  Essential job functions include but are not limited to:

  • Gather and analyze complex plan regulations regarding Section 125-FSA, 105-HRA, 223-HSA and COBRA utilizing resources such as EBIA manuals, ECFC releases, industry blogs/newsletters and corporate legal counsel.
  • Review and interpret legislative changes and provide understandable overview to internal staff, clients and agents.
  • Maintain current and thorough understanding of legal plan documents, Service Agreements, SBC forms. PCOR, HIPAA, Business Associate Agreements and Form 5500.
  • Possess comprehensive knowledge of required testing of Section 125,105 and 223 plans.
  • Assist with development of testing templates, internal process for completion and client communications.
  • Develop training materials for internal staff members.
  • Provide staff informational training through group meetings, one-on-one interactions and through written documentation.
  • Prepare written reference materials for internal staff.
  • Prepare written client and agent network informational releases regarding regulations, plan updates, action needed, deadlines, etc.
  • Attend industry conferences/webinars on compliance related issues and present knowledge gained to internal team.

Position Requirements:

  1. Desire to become an expert in FSA, HRA, HSA and COBRA compliance.
  2. Possess strong problem solving skills and the ability to understand complex issues.
  3. Ability to interpret statutes, regulations and regulatory communications.
  4. Understanding of legal and regulatory compliance.
  5. Professional communication, grammar, spelling and proofreading skills.
  6. Ability to operate in a consultative capacity for internal staff, clients and external business partners.
  7. Experience preparing professional written documentation and correspondence.
  8. Minimum of three years of experience in employee benefits or health insurance industries.

 


Customer Service Representative (CSR) - full-time

Customer Service Representatives (CSRs) are responsible for providing exceptional phone service to plan participants as well as the accurate screening/entry of Flexible Benefit Plan, Health Reimbursement Arrangement and HSA claims. Key position requirements include:

  • Learn and effectively apply claims processing procedures.
  • Communicate professionally on the phone with plan participants.
  • Educate participants and resolve claim issues.
  • Perform report audits.
  • Enter benefit plan enrollments.
  • Professionally de-escalate challenging participant calls.
  • Master software programs utilized for claim entry.
  • Work effectively with varied levels of personnel.

Position Requirements:

  1. Previous customer service experience required.
  2. Possess strong attention to detail and demonstrate a high level of accuracy in work.
  3. Ability to effectively work with plan participants over the phone.
  4. Possess proficient data entry and keyboarding skills.
  5. Proven ability to provide a high level of customer service.
  6. Previous experience in a claims or insurance environment is a plus.

Customer Service Representative - (part-time days)

Customer Service Representatives (CSRs) are responsible for providing exceptional phone service to plan participants as well as the accurate screening/entry of Flexible Benefit Plan, Health Reimbursement Arrangement and HSA claims. Key position requirements include:

  • Learn and effectively apply claims processing procedures.
  • Communicate professionally on the phone with plan participants.
  • Educate participants and resolve claim issues.
  • Perform report audits.
  • Enter benefit plan enrollments.
  • Professionally de-escalate challenging participant calls.
  • Master software programs utilized for claim entry.
  • Work effectively with varied levels of personnel.

Position Requirements:

  1. Previous customer service experience required.
  2. Possess strong attention to detail and demonstrate a high level of accuracy in work.
  3. Ability to effectively work with plan participants over the phone.
  4. Possess proficient data entry and keyboarding skills.
  5. Proven ability to provide a high level of customer service.
  6. Previous experience in a claims or insurance environment is a plus.

This is a 20-29 hour per week position with day shifts. Our part-time team members are eligible for benefits that include 401k (with employer match), paid vacation, paid holidays and paid sick leave. Previous experience with claims, insurance and phone service a plus.


Claims Support Specialist

Claims Support Specialists are responsible for pre-tax benefit plan administration for assigned clients, providing back-up coverage for other Specialists, assisting the Customer Service Department and providing support for miscellaneous projects.  This is a diverse position requiring flexibility and skill in switching gears and working on a variety of assignments.  Key position requirements include:

  • Provide a high level of professional service to DBS clients and benefit plan participants.
  • Responsible for day to day plan administration of pre-tax benefit plans for assigned group of clients.  Includes a high volume of claims processing, issuance of reimbursements, plan changes, status changes, enrollments, responding to client and participant inquiries, plan set-up in administration software and implementation of plan set-ups and changes.
  • Effective regular communication with clients via phone and email regarding plan changes, claims processing, updates, questions, etc.
  • Maintain current working knowledge of benefit plan designs and IRS regulations regarding plans.
  • Accurately enter and audit participant claims and determine eligibility for reimbursement.
  • Generate reports and audit accuracy of information.
  • Provide coverage in Claims Specialists offices during their absence and ensure that client service is uninterrupted.
  • Serve as back-up to Customer Service Team during peak times when we experience increased claims and call volume.

Position Requirements:

  1. Proven ability to provide a high level of customer service.
  2. Possess excellent organizational, detail orientation, follow through, analytical and problem solving skills.
  3. Possess basic math/accounting competencies required within position.
  4. Effective multi-tasking skills.
  5. Excellent interpersonal skills and demonstrated professionalism.
  6. Ability to quickly change gears and demonstrate flexibility.
  7. Proficient in the use of computers and possess the ability to quickly learn new software programs.
  8. Solid working knowledge of Microsoft Office (including excel).
  9. Able to effectively work with personnel of varied skill levels and work through challenging situations efficiently.
  10. Able to handle information confidentially.
  11. Minimum of two years of experience in a professional work environment working directly with customers.
  12. Insurance industry, claims processing, banking and/or accounting experience preferred.

 

Diversified Benefit Services, Inc. Logo

P.O. Box 260.Hartland.WI.53029 | Phone: 262-367-3300 | 800-234-1229 | Fax: 262-367-5938

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