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Careers

Diversified Benefit Services, Inc. (DBS) is an industry leading third party administrator of FSAs, HRAs, HSAs and COBRA. We have provided excellence in benefit plan solutions for almost 30 years. At DBS we believe that good people are the key to our success and we understand the importance of finding qualified, motivated and positive professionals. We look for team-oriented individuals seeking opportunity in a challenging and rewarding work environment.
DBS is privately owned and is located west of Milwaukee in Hartland, Wisconsin. We offer a quality work environment and a competitive salary and benefits package.

How to Apply

To apply for a position at Diversified Benefit Services, Inc.,
please e-mail your resume and salary requirements to:
mprescott@dbsbenefits.com

Current Openings


Administrative Assistant

The Administrative Assistant position encompasses a wide range of responsibilities and provides critical day-to-day support to all areas of the Company.

Essential Job Duties and Responsibilities:

  • Perform daily banking audit to reconcile accounts and review client ACH and wire transfers.
  • Process daily banking files for client transfers and participant reimbursements.
  • Develop strong working knowledge of plan billing process and nuances that may affect invoicing.
  • Generate monthly invoicing using QuickBooks for all benefit plans administered.
  • Prepare effective tracking system to ensure that all enrollments are received, entered and audited in our software by plan deadlines.
  • Collaborate with Claims and IT departments regarding enrollment set-up, deadlines and importing of data files.
  • Assist with entry and audit of annual FSA enrollments.
  • Track and generate annual client renewal letters for all benefit plans administered.
  • Develop strong working knowledge of plan billing process and nuances that may affect invoicing.
  • Generate monthly invoicing using QuickBooks for all benefit plans administered.
  • Develop strong working knowledge of internal software programs.
  • Provide assistance to reception and mailroom as needed.
  • Prepare marketing materials for client meetings.
  • Assist internal departments with set-up and implementation of client webinars.
  • Assist with updating and maintaining corporate website as needed.
  • Preparation of general client correspondence.
  • Identify and provide suggestions for improvements that streamline internal processes and increase efficiency.
  • Provide administrative support to COBRA department including enrollment preparation, insurance carrier verification calls, distribution of open enrollment packets and miscellaneous administrative tasks.

Required Work Skills:

  • Proven experience in the financial services industry.
  • Professional and positive interpersonal skills, high degree of confidentiality, self-motivated with the ability to effectively manage multiple tasks and prioritize without sacrificing quality.
  • Ability to identify, resolve and escalate issues.
  • Outstanding organizational and analytical skills, meticulous attention to detail and thorough follow up skills critical.
  • Exceptional oral and written communication skills.
  • Strong numbers aptitude, enjoy working in a fast-paced, deadline-driven environment with a high volume of data.
  • Proficiency in QuickBooks and MS Office Suite of products.

Claims Specialist

Claims Specialists are responsible for day to day plan administration of pre-tax benefit plans for an assigned group of clients. This high volume, fast paced position requires strong multi-tasking and organizational skills, and includes a high volume of claims processing, issuance of reimbursements, status changes, enrollments, responding to client and participant inquiries and implementation of plan set ups/changes.

Key Responsibilities:

  • Provide a high level of professional service to DBS clients and benefit plan participants.
  • Responsible for day to day plan administration of pre-tax benefit plans for assigned group of clients. Includes a high volume of claims processing, issuance of reimbursements, plan changes, status changes, enrollments, responding to client and participant inquiries, plan set-up in administration software and implementing plan changes.
  • Effective regular communication with clients via phone and email regarding plan changes, claims processing, updates, questions, etc.
  • Master various PC applications and learn software programs quickly.
  • Maintain current working knowledge of benefit plan designs and IRS regulations regarding plans.
  • Accurately enter and audit participant claims and determine eligibility for reimbursement.
  • Generate reports and audit accuracy of information.
  • Provide assistance to Customer Service Team during peak times when we experience increased claims and call volume.
  • Assist with basic office coverage for team members who are out of the office.
  • Work directly with all company departments to ensure client requests are met and a high level of service is consistently provided.

Requirements:

  • Proven ability to provide a high level of customer service.
  • Possess excellent organizational, detail orientation, follow through, analytical and problem solving skills.
  • Possess basic math/accounting competencies required within position.
  • Effective multi-tasking skills.
  • Excellent interpersonal skills and demonstrated professionalism.
  • Ability to quickly change gears and demonstrate flexibility.
  • Proficient in the use of computers and possess the ability to quickly learn new software programs.
  • Solid working knowledge of Microsoft Office (including Excel).
  • Able to effectively work with personnel of varied skill levels and work through challenging situations efficiently.
  • Able to handle high volume of information confidentially.
  • Minimum of two years of experience in a professional environment working directly with customers.
  • Previous experience in a claims processing, payroll, banking or insurance environment is required.

Customer Service Representative

Customer Service Representatives (CSRs) are responsible for providing exceptional phone service to plan participants as well as the accurate screening/entry of Flexible Benefit Plans, Health Reimbursement Arrangements and Health Savings Account claims.

Essential Job Duties and Responsibilities:

  • Learn and effectively apply claims processing procedures.
  • Communicate professionally on the phone with plan participants.
  • Educate participants and resolve claim issues.
  • Perform report audits.
  • Enter benefit plan enrollments.
  • Professionally de-escalate challenging participant calls.
  • Master software programs utilized for claim entry.
  • Work effectively with varied levels of personnel.

Required Work Skills:

  • Proven ability to provide a high level of customer service.
  • Possess proficient data entry and keyboarding skills.
  • Ability to effectively work with plan participants over the phone.
  • Possess strong attention to detail and demonstrate a high level of accuracy in work.
  • Previous customer service experience required.
  • Previous experience in a claims or insurance environment is a plus.

Diversified Benefit Services, Inc. Logo

P.O. Box 260.Hartland.WI.53029 | Phone: 262-367-3300 | 800-234-1229 | Fax: 262-367-5938

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