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Diversified Benefit Services, Inc. (DBS) is an industry leading third party administrator of FSAs, HRAs, HSAs and COBRA. We have provided excellence in benefit plan solutions for over 35 years. At DBS we believe that good people are the key to our success and we understand the importance of finding qualified, motivated and positive professionals. We look for team-oriented individuals seeking opportunity in a challenging and rewarding work environment.
DBS is privately owned and is located west of Milwaukee in Hartland, Wisconsin. We offer a quality work environment and a competitive salary and benefits package.

Interested in applying?

Please e-mail your resume to:
mprescott@dbsbenefits.com

Current Openings


Administrative Services Manager

The Administrative Services Manager is responsible for evaluating, planning, streamlining, and executing effective administrative workflows and procedures that facilitate the ongoing growth of DBS.  In this role you will lead and manage the activities and performance of approximately fifteen team members in the areas of Office Administration, Compliance, and Client Services.  The areas of responsibility for this role are broad and require exceptional skill in process development, staff development, problem solving and big-picture thinking.

Essential Job Duties and Responsibilities

  1. Maintain a comprehensive understanding of the business and services offered.
  2. Stay current on industry, including plan regulations, industry standards and trends.
  3. Collaborate with Company Leadership on setting key short and long-term company initiatives.
  4. Oversight of Office Administration, Client Services, and Compliance Departments with functions that include new client onboarding, plan renewals, enrollments, service agreements/plan documents, non-discrimination testing, and client invoicing.
  5. Staff leadership, including hiring, development, and performance management.  Identify key talent for potential growth opportunities.
  6. Establish priorities; develop, execute, and assess workflows and procedures and provide team with defined objectives, deadlines, desired results.
  7. Set strategic goals for operational efficiency and increased productivity.
  8. Present ideas, concepts and instructions in a clear manner and use persuasion and negotiation to build consensus and cooperation.
  9. Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
  10. Develop strong working relationships with department heads and Company leadership.
  11. Provide input and recommendations related to staffing needs for assigned areas.

Required Work Skills

  1. Minimum of 3-5 years senior leadership role in a related field.
  2. Exceptional organizational, communication, and leadership skills, demonstrated by previous professional success.
  3. Demonstrate proficient ability in project management and process development.
  4. Demonstrate high level written and verbal communication skills.
  5. Possess high level knowledge of multiple operational functions and principles including, customer service, production and employee management.
  6. Proven ability to streamline and implement new processes that enhance speed, efficiency, and support rapidly shifting business demands.
  7. Proven ability to use sound judgment, critical thinking, and solid reasoning to make difficult decisions.

Preferred Qualifications:

  1. Previous experience in related industries such as Benefits Administration, Health Insurance, Insurance Broker/Agency
  2. Working knowledge of tax-advantaged benefit plans and COBRA

Sales Executive

We are expanding our sales team and are seeking experienced direct business to business consultative sales professionals who know their way around the benefits and/or insurance industry.   This is an excellent opportunity to join a quality organization with an exceptional work environment and a skilled professional sales team.  DBS offers an excellent base salary with lucrative commission compensation potential and benefits package.

Key Responsibilities

  • Effective networking and prospecting of target clients including private, public and non-profit employers.
  • Maintain strong working relationships with established benefit brokers, insurance agents and agencies and new accounts within regional and national territory.
  • Proficiently network and prospect employers, agents and agencies including ‘warm’ and ‘cold’ calls to maintain and expand client base.
  • Direct sales activities to expand market share involving our benefits related products.
  • Meet or exceed sales objectives and track work activities using the CRM system.
  • Conduct group meetings and presentations to educate participants and communicate plan guidelines.
  • Attend conferences, tradeshows, workshops and seminars to learn and to promote DBS services.

Requirements:

  • Minimum of 5 years of direct business to business sales experience (preferably within the insurance or employee benefits arena).
  • Experience selling “administrative type services” is a plus.
  • Enjoy being part of a service based company.
  • Values a solid base compensation and motivated by commission incentives.
  • Highly self-motivated, ethical and reliable.
  • Excellent verbal and written communications skills.
  • Skilled at building and maintaining positive client, broker and agent relationships.
  • Able to travel in pursuit of sales and servicing clients. (Bulk of travel is within Wisconsin and accomplished within the day.)

Software Engineer

Software Engineers are part of an agile development team building and working on enterprise grade software systems on top of the Microsoft .NET development stack.  Software Engineers are involved in all areas of development from design to development to testing.

Essential Job Duties and Responsibilities:

1. Work with an agile team to develop, test, and maintain proprietary web and desktop-based business applications built on Microsoft technologies.
2. Assist in the collection and documentation of user’s requirements, development of user stories, and estimates.
3. Prepare documentation on the status, operation and maintenance of software.
4. Design, develop, and unit test applications in accordance with established standards.
5. Package and support deployment of releases.
6. Work with teammates in the migration of older applications to current Microsoft technologies.
7. Develop, refine, and fine-tune integrations between applications.
8. Analyze and resolve technical and application problems.
9. Adhere to high-quality development principles while delivering solutions on-time and that meet the determined definition of done.
10. Dedicated to best practice and industry standards in the development of software. Seek out independent resources for learning and remain current regarding new technologies for software development.
11. Attend company provided training and seminars.

Required Work Skills:

1. Degree in Computer Science or a related discipline
2. Minimum of two years of software development experience.
3. Strong desire to learn and stay current on newest technologies.
4. High degree of flexibility and ability to handle ambiguity.
5. Work in a manner that is achievement striving, self-disciplined and deliberate.
6. Motivated by meeting user needs and focused on effective outcomes.
7. Team focused and able to work closely with team to reach desired outcomes.
8. Proven professional communication skills with both internal and external customer base and business partners.
9. Able to work effectively with varied levels of personnel; diverse employee/client base.

Preferred Skills:

1. Knowledge of agile development methodologies
2. Exposure to new technologies/frameworks; JavaScript, VUE, Bootstrap/SASS, Weppack, Advanced SQL Database, MVVM/MVC, Git, API Services and Code Reviews
3. Knowledge of unit testing best practices, Postman, Protractor


Client Services Specialist

Client Services Specialists are a primary point of contact for clients, internal staff and insurance brokers and play a key role in the onboarding of new clients, resolving service issues, maintaining high levels of client satisfaction and providing ongoing sales and client support.

Essential Job Duties and Responsibilities

1. Play lead role in new client onboarding

  • Serve as primary point of contact for clients, insurance brokers and internal departments throughout the new client implementation process.
  • Assume lead coordinator role for the onboarding of new clients, review/audit of plan design details and gather required information and forms.
  • Enter client data and plan details in Access database and administration software.
  • Coordinate enrollments and the creation of plan documents including Service Agreements, BAA/HIPAA and SPDs.
  • Work with assigned Claims Specialist to jointly conduct webinar training for clients to educate them on internal processes and use of our online software platform.
  • Identify and communicate opportunities for improvement in our onboarding/implementation process.

2.  Provide internal sales support

  • Provide quotes and complete information about DBS products/services to insurance brokers and potential clients.
  • Communicate with sales team regarding plan options and work through unique plan design requests.
  • Build and nurture strong relationships with insurance brokers/agencies.

3.  Client Services

  • Build and nurture strong relationships with clients.
  • Utilize professional written and verbal business communications with clients and brokers.
  • Conduct client surveys to measure satisfaction with DBS services.
  • Liaise between clients, sales executives, insurance brokers and appropriate internal personnel/departments to resolve client servicing issues.
  • Work with clients and agents to obtain plan changes and facilitate internal process to implement changes.

3.  Technical/Business/Administrative Skills

  • Maintain current understanding of insurance marketplace and employer pre-tax benefit plans.
  • Maintain thorough understanding of Microsoft Office products including Access and DBS administration software capabilities.
  • Perform other administrative duties as required within the position.

Required Work Skills

  1. Experience in employee benefits or health insurance industries preferred.
  2. Experience working directly with external clients and/or insurance agents.
  3. Highly professional verbal and written communication skills.
  4. Proficient in the use of computers and software programs.
  5. Strong problem solving skills and the ability to understand complex issues.
  6. Ability to identify issues and offer potential solutions.
  7. Ability to work with internal staff and external clients of varying personalities and skill levels.

Customer Service Representative

Customer Service Representatives (CSRs) are responsible for providing exceptional phone service to plan participants as well as the accurate screening/entry of Flexible Benefit Plan and Health Reimbursement Arrangement claims.

Essential Job Duties and Responsibilities:

  1. Learn and effectively apply claims screening procedures.
  2. Communicate professionally on the phone with plan participants.
  3. Educate participants and resolve claim issues.
  4. Perform report audits.
  5. Enter benefit plan enrollments.
  6. Professionally de-escalate challenging participant calls.
  7. Master software programs utilized for claim entry.
  8. Work effectively with varied levels of personnel.

Required Work Skills:

  1. Proven ability to provide a high level of customer service.
  2. Possess proficient data entry and keyboarding skills.
  3. Ability to effectively work with plan participants over the phone.
  4. Possess strong attention to detail and demonstrate a high level of accuracy in work.
  5. Previous customer service experience required.
  6. Previous experience in a claims or insurance environment is a plus.

Quality Assurance Engineer

The Quality Assurance Engineer’s objective is to assess software and application quality through manual and automated testing. In this role, you should possess a passion for quality, a keen eye for detail, excellent communication skills, as well as experience in designing, writing, and executing test cases. Ultimately, your objective is to ensure the product meets quality requirements prior to release.

Essential Job Duties and Responsibilities

  1. Design, document, and execute test strategies, create detailed test cases for new features and or changes to existing features, ensuring alignment with requirements.
  2. Develop automated tests using Playwright or similar frameworks (Selenium, Jest, Cypress), with expertise in JavaScript or C# (C# preferred).
  3. Conduct functional, regression, and compatibility testing (manual and automated), including mobile apps and APIs.
  4. Attend feature design meetings and create internal documentation.
  5. Work with stakeholders to resolve discrepancies or shortcomings in requirements and acceptance criteria.
  6. Collaborate with the Development Team on regression testing, bugs, new features, enhancements, and browser compatibility issues.
  7. Identify areas for improvement in software quality, testing processes, and methodologies.
  8. Collaborate with stakeholders and developers to resolve issues, improve processes, and enhance software quality.
  9. Assist in identifying root cause analysis of issues and assist the Development Team in re-creating the error or issue identified.

Required Work Skills

  1. Minimum of three years’ experience in a QA role.
  2. Strong understanding of software development lifecycle.
  3. Experience developing automated tests using Playwright (preferred) or similar frameworks (Selenium, Jest, Cypress), with expertise in JavaScript or C# (C# preferred).
  4. Proficiency with SQL (required) and Azure DevOps (preferred) to support testing.
  5. Strong written and verbal communication skills to effectively communicate with cross-functional teams.
  6. Strong analytical and problem solving skills.
  7. Degree in Computer Science, software engineering or a related field of study.
  8. Background in finance, banking, insurance, or similar industries is a plus.