Timothy G. Pederson
President and Founder
Diversified Benefit Services, Inc. (DBS) was established in February of 1987 by Timothy G. Pederson who is also President of the company. Pederson has a strong background in the communication of employee benefits and has designed many account-based benefit plans. He has given numerous presentations to employers, employees and professional associations. Pederson also had the DBS proprietary software administration system known as the Advanced Strategic Administration Program (A.S.A.P. ®) developed over 10 years ago. In addition to being owned by DBS, the software is federally registered and trademarked.
Pederson has also been active legislatively in promoting tax preferred account-based benefit programs with various elected officials and staffers at the Federal and State level. He consistently provides legislative updates and has frequently had guest legislative speakers at the DBS corporate office. He has recognized that ongoing education and communication with elected and regulatory officials and staff is important in preserving and strengthening account-based plans.
Mr. Pederson graduated magna cum laude from the University of Wisconsin at Platteville with a Bachelor of Science degree in Criminal Justice. He is a member of ECFC located in Washington D.C. and has served on the ECFC national Legislative Committee and CMS subcommittee. He has also achieved the ACFC designation for successful completion of the Advanced Certification in Flexible Compensation offered through the Employer’s Council on Flexible Compensation (ECFC). Mr. Pederson previously served on the Wisconsin Joint Survey Committee on Retirement Systems. He is also a member and past Flexible Compensation instructor at the International Foundation of Employee Benefits (I.F.E.B.) located in Brookfield, WI.
Claudia Hietpas
Director of Operations
Claudia has over 40 years of management experience in a variety of leadership roles and she has been a member of the DBS team for 22 years. Claudia’s main objective is to ensure that our people, systems and internal processes facilitate providing DBS clients and their plan participants with exceptional service. Her role is largely to look at the big picture of the organization and ensure that all of the moving parts are functioning as one cohesive, efficient and energized unit. Key areas of focus for Claudia are evaluating company processes for improvement opportunities, placement/development/management of key staff members, human resource management, coordinating of workflow between departments and making sure that DBS maintains a challenging, rewarding and productive work environment that meets the needs of our internal team as well as our external clients and business partners.
Kirsten King
Office Administration Manager
Kirsten joined the DBS team in 2009 and has developed expertise in several different areas of the company. Her responsibilities include managing the client services, administrative, mailroom, and reception teams to ensure the day to day operations are working smoothly in order to meet our client needs. She also oversees all banking functions and works closely with the team to ensure the highest level of security measures are maintained at all times.
Mike Fox
Director of IT
Mike is the most recent addition to the DBS Management team and brings 25+ years of IT development, infrastructure and security experience to DBS. In prior lives Mike worked in manufacturing and professional services verticals and has worked in large corporate, mid sized PE Held and privately held companies. His responsibilities include managing the application development team of engineers that build and support ASAP, DBS’ proprietary benefit plan SaaS offering, the Data services team that support DBS’ secure file transfer process and automation along with the external vendors that assist with application development, infrastructure and security.
Robin Sliga
Claims Manager
Robin has over 20 years of insurance and operations experience, with 17 of those years in a leadership role. As Claims Manager her responsibilities include oversight of all activities within the Claims Department and support of ongoing training and development for Claims Specialist staff. Additionally, she is responsible for analyzing claims processes to identify areas of opportunity and see that the most efficient, effective and accurate practices are in place, as well as collaborating with all areas across the organization to drive overall positive outcomes and experiences for the customer.
Kim Weber
Customer Service Manager
Kim joined Diversified Benefit Services in 2015, bringing over a decade of managerial experience to the table. A proud graduate of UW-Whitewater, she leads a phenomenal team dedicated to educating clients and participants on maximizing their benefits while fostering a positive service experience.
In addition to her role as Customer Service Manager, Kim is an active member of the DBS Social Crew, where she helps plan fun and engaging events for the team. She also collaborates with the marketing department, contributing her expertise to enhance communication and outreach efforts and serves as an Ambassador for the Hartland Chamber of Commerce.
Ann-Marie Drews
Training and Development Manager
Ann-Marie joined DBS in 2011 and is currently the Training and Development Manager. She has over 25 years of management experience in employee supervision, training, customer service and healthcare finance. Her mission is to build and develop a high-performing team of associates through innovative training methods that foster a culture of continuous learning, personal growth and development of DBS’ future leaders. She provides associates with the knowledge, skills and capabilities needed to provide high quality service, make a difference as part of the team and build their own professional career path. She does this by developing training curriculum that is multidimensional, facilitating learning that accommodates varied learning styles, evaluating effectiveness and mentoring to ensure alignment with Company goals and associate readiness for their role. Ann-Marie is also a member of the DBS Marketing Committee and serves as an Ambassador for the Delafield Chamber of Commerce.