This notice is an important update regarding temporary steps that DBS is instituting amid the COVID-19 (Coronavirus) outbreak. All employers across the United States are dealing with this major threat. The health and safety of our staff, customers and business partners remains our top priority.
The DBS leadership team continues to closely monitor the evolving situation. We are following guidance from the World Health Organization, the Centers for Disease Control and Prevention (CDC), Federal, State, local and legal authorities as we implement necessary short term business changes.
We are taking sensible, bold measures to protect our staff while maintaining our goal of providing excellent customer service to support you and your employees.
- Our office will remain open (unless a government entity recommends a temporary shut-down). DBS has activated a portion of our Business Contingency Plan. Several key things are being implemented, including staff rotations, to ensure social distancing of staff members as recommended by the CDC.
- Staff are being provided resources regarding the virus and its symptoms. If an associate (or family member they are living with) experiences any symptoms of illness, they are required to stay home.
- All meetings on DBS premises with outside organizations have been postponed and/or will be conducted online or via telephone.
- All outside travel by DBS representatives has been suspended as well as any meetings with clients on-site, employee group meetings and meetings with business partners. These meetings will be conducted online or via telephone.
- Certain associates currently have security access to work remotely on a secure basis and DBS is expanding this capability where feasible.
- All work areas will continue to be sanitized (in addition to the regular cleaning that occurs at DBS).
How this may impact you and/or your employee participants:
- DBS is committed to delivering service in as timely a manner as possible. Our staff rotation will cause less members to be in the office each day with the remaining members being available at their residence. Participants may experience delayed response times in the processing of claims and reimbursements; however, all claims will ultimately be reviewed and processed.
- Participants may continue to drop off claims at our office location; however, we will be unable to grant requests for face to face meetings with our staff members. A telephone conversation can be arranged to address any questions regarding their FSA, HRA, HSA or COBRA.
Important note to clients with runout periods ending 3/31/20. DBS will adhere to the submission deadline of 3/31/20, but due to potential claim entry delays, we will process claims submitted during the runout period through 4/30/20 to ensure that participants are not negatively impacted.
DBS will continue to closely monitor developments and inform you of any changes that need to be implemented. In addition, DBS will update you as operations return to normal.
Thank you for your patience during this unprecedented Coronavirus pandemic. Your business is greatly appreciated.